Customer Success Professional
Há 2 dias
Customer Success Manager Role Summary
The Customer Success team seeks a driven and customer-focused professional to serve as the primary contact point for large-scale customers. As a trusted advisor, you will partner with assigned accounts, maintaining awareness of their business goals, technical and operational health, and value drivers.
You will build relationships with customers and account teams, develop a deep understanding of Salesforce implementation, and share standard methodologies to translate business needs into solutions. This role requires exceptional communication and collaboration skills, with the ability to analyze technical concepts and explain them in business-friendly terms.
This position involves coordinating high-volume events and key initiatives for customers, working closely with internal and external stakeholders, including partners and ISVs.
You will act as a single point of accountability responsible for orchestrating all Signature deliverables, experience, and renewal, and expansion.
This role also includes cultivating and maintaining stakeholder relationships with customer IT and business executive leadership, sponsors, and decision-makers within customer organizations.
Key Responsibilities:
Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration of the customer.
Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations.
Help customers achieve their business goals and outcomes on the Salesforce Marketing platform by coordinating services, providing timely guidance, and acting as an advisor for new features and releases.
Communicate the value of Signature Success and ensure all collaborators understand this value to support customer renewal and success.
Act as an advocate for customers during the triage and resolution of high-severity cases.
Requirements:
A minimum 5+ years of relevant industry expertise in Technical Customer Success, Customer Success Management, SaaS platform use, or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization.
Ability to explain complex technical concepts in business-friendly terms and coordinate efforts to facilitate resolution or disposition of customer needs or projects.
Benefits:
Excellent compensation package and benefits.
Ongoing training and development opportunities.
Collaborative work environment with a dynamic team.
Vision and Values:
We are committed to our values of innovation, customer obsession, and giving back to the community. Our goal is to make a positive impact on the world through our work and contribute to the betterment of society.
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