
Senior Digital Business Development Specialist
Há 7 dias
As a skilled and strategic Digital Marketing professional, you will be responsible for managing client relationships, driving business growth, and delivering exceptional digital marketing solutions. You will work closely with the internal delivery team to ensure seamless communication and service execution.
Key Responsibilities- Client Onboarding: Lead the onboarding process for new clients, ensuring smooth transitions and setting expectations for ongoing service.
- Client Relationship Management: Serve as the main point of contact for SMB owners, understanding their business needs and translating those into actionable strategies.
- Internal Coordination: Communicate effectively with the internal delivery team to ensure client requests and concerns are addressed promptly and accurately.
- Client Support: Handle client inquiries, either resolving issues personally or collaborating with the delivery team for additional data or solutions as needed.
- Upsell and Cross-sell Opportunities: Actively identify opportunities to upsell additional services and close deals to enhance the client's digital marketing strategy.
- Reporting & Strategy Meetings: Conduct monthly reporting meetings with clients to review results, discuss recommendations, and create new opportunities for upselling and cross-selling.
- Experience in Digital Marketing: Proven track record managing clients in web development, SEO, PPC, or related digital marketing services.
- Communication: Excellent communication skills, both verbal and written, with the ability to build strong relationships with clients and internal teams.
- Entrepreneurial Mindset: Ability to think strategically and creatively to drive business growth and client satisfaction.
- Upselling Expertise: Experience in identifying upsell opportunities and converting them into revenue-driving actions.
- Organizational Skills: Highly organized, capable of managing multiple clients simultaneously while tracking time and delivering timely results.
- Efficiency: Demonstrated ability to work within tight time allocations while maintaining quality service.
- Client-Focused: Experience working with SMBs, particularly owners or decision-makers, and tailoring marketing strategies to meet their specific lead generation goals.
- 2+ years of experience in client management within a digital marketing agency or similar role.
- Proficiency with CRM systems, ClickUp, and other digital marketing tools.
- Strong problem-solving skills and a solutions-oriented mindset.
- Competitive salary.
- Opportunity to work with a dynamic and innovative team.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
We are committed to fostering a diverse and inclusive workplace and encourage applications from all qualified individuals, irrespective of their background.
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