Hotel Operations Director

Há 7 dias


Rio de Janeiro, Rio de Janeiro, Brasil Marriott International, Inc. Tempo inteiro
Job Summary

We are seeking a strategic business leader to serve as the Hotel Operations Director for Marriott International, Inc. This key role will oversee the management of hotel operations, ensuring seamless delivery of exceptional guest experiences and driving revenue growth.

Key Responsibilities
  • Manage Hotel Operations
    • Develop and implement departmental strategies to drive revenue growth and improve guest satisfaction
    • Lead a team of department heads to ensure effective management of hotel operations
    • Collaborate with cross-functional teams to drive business results
  • Lead and Develop Teams
    • Champion the brand's service vision and ensure alignment amongst hotel leadership teams
    • Develop systems to enable employees to understand guest satisfaction results
    • Communicate a clear and consistent message regarding departmental goals
  • Manage the Guest Experience
    • Review guest feedback with leadership team and ensure appropriate corrective action is taken
    • Respond to and handle guest problems and complaints
    • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
  • Manage and Conduct Human Resources Activities
    • Facilitate the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
    • Ensures employees are treated fairly and equitably
    • Ensures that regular, ongoing communication is happening in Operations
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • OR
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
About Marriott International, Inc.

Marriott International, Inc. is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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