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IT Support Specialist
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Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team.
Key Responsibilities:
- Determine the best solutions for reported issues using information communicated by the client
- Escalate unresolved issues to the next level of support using established procedures
- Record information about reported issues and their solutions in our database
- Provide accurate information about IT products or services
- Collaborate with other members of the IT team and vendors
Requirements:
- Minimum 1 year of experience in a similar or related position
- Bachelor's degree in Computer Science or Information Technology
- Fluency in English language
Additional Skills:
- Excellent problem-solving and communication skills
- Able to work in a fast-paced environment and prioritize tasks effectively
- Familiarity with database management and IT service management frameworks
Why Work with Us:
Our organization offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
