Rider Service Process Enhancement Lead

Job Summary This position involves overseeing the entire process and link of rider service. We are seeking an experienced professional who can design and improve our basic systems and product links to enhance the overall rider experience.

Rider quality score performance enhancement lead responsible for optimizing and maintaining the quality score system by continuously improving its fairness and effectiveness. This involves rewarding expertise in daily maintenance of existing systems, monitoring diverse metrics, and resolving potential issues.Key Objectives:Enhance the quality score system's...

Job Title: Operations Excellence Manager    Our team is seeking an experienced Operations Excellence Manager to lead the design and operation of our rider service process. The ideal candidate will have a strong background in process improvement and excellent communication skills.    Responsibilities:Develop and implement strategies to improve rider...

About this RoleYou will be responsible for designing and operating the entire process and link of rider service. This involves continuously improving the basic systems and product links of rider service workflow, implementation specifications, and other fundamental systems and product links.Main Responsibilities:Continuously improve rider service solutions,...

Job Overview:The ideal candidate will be responsible for designing and implementing the entire rider service process, focusing on continuous improvement and optimization of systems.Key Responsibilities:Develop and implement strategic plans to enhance the rider service workflow.Foster collaboration among teams to resolve issues and improve overall...

Rider Experience StrategistAbout the Role:We are seeking an experienced professional to lead our efforts in understanding and enhancing the rider experience.Key Responsibilities:Conduct research to identify areas for improvement and develop strategies to optimize the rider experience.Collaborate with cross-functional teams to design and implement localized...

Job OverviewWe are seeking an accomplished Service Delivery Manager to oversee the entire process and link of our rider service.Main Responsibilities:Design and operate efficient rider service processes, continually enhancing basic systems and product links.Develop innovative rider service solutions, focusing on rider experience and establishing effective...

Job Title: Rider Quality Score Operations Senior Expert ">Key Responsibilities: Optimize and Maintain the Quality Score System: Rewarding expertise in daily maintenance of the existing quality score system, monitoring diverse metrics, and promptly identifying and resolving potential issues. Continuous optimization of the quality score calculation model...

Job DescriptionWe are seeking a Customer Service Manager to lead our Business Process Innovation team in Brazil. As a key member of our team, you will be responsible for designing and implementing seamless service journeys that cater to users, merchants, and riders alike.Your mission will be to output service rules for the takeaway industry, including the...

Job Overview:The ideal candidate will possess a deep understanding of rider culture and experience, with the ability to lead and implement initiatives that foster loyalty within the team.Key Responsibilities:Identify pain points for riders and collaborate with the team to address them, reducing their occurrence.Develop and implement a rider culture...