Rider Service Operations Director
1 dia atrás
We are seeking an accomplished Service Delivery Manager to oversee the entire process and link of our rider service.
Main Responsibilities:- Design and operate efficient rider service processes, continually enhancing basic systems and product links.
- Develop innovative rider service solutions, focusing on rider experience and establishing effective operation mechanisms.
- Analyze pain points and collaborate with the team to resolve problems from their source, reducing occurrences.
Essential Skills:
- Strong service awareness and excellent communication skills.
- Able to identify problems and actively improve, with strong business promotion capabilities.
- Skilled at collaborating or integrating internal and external resources, with a collaborative mindset.
Rider Service Objectives:
- To design and operate efficient rider service processes that meet customer expectations.
- To develop and implement innovative rider service solutions that enhance the overall rider experience.
- To analyze and resolve problems that impact the rider service, ensuring high-quality service delivery.
Service Delivery Requirements:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
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