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Customer Experience Liaison

2 semanas atrás

Curitiba, Paraná, Brasil beBeeRetention Tempo inteiro R$2.800 - R$4.600

Customer Retention Coordinator Opportunity

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We are seeking a detail-oriented and empathetic individual to join our team as a Customer Retention Coordinator. This role is responsible for working with customers who have stopped paying or require refunds, ensuring timely resolutions and excellent customer experiences.

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The ideal candidate will possess strong communication skills, be able to work independently, and maintain accurate records in our CRM system. Proficiency in using digital tools such as Slack, Notion, Zoom, Hubspot, and Jira is also required.

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Key Responsibilities:

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  • Respond promptly to customer inquiries and resolve issues efficiently">
  • Maintain accurate records of customer interactions in the CRM system">
  • Communicate effectively with customers via email, phone, or chat">
  • Work closely with other departments to ensure seamless communication and resolution">
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Requirements:

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  • Advanced level of English (+B2) and Spanish (C2)">
  • High listening skills and ability to work with objections">
  • Excellent problem-solving skills and attention to detail">
  • Experience in sales and retention is a plus">
  • Able to work with emotions and provide empathetic responses">
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Benefits:

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  • 100% remote collaboration opportunity">
  • Professional development opportunities within a diverse international team">
  • A comfortable digital office environment equipped with modern tools">
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About Us:

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We are an award-winning online school dedicated to helping individuals change their lives through technology education. Our mission is to provide flexibility in studies, career mentoring, resume preparation, and employment guarantee after completing our courses.

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