Software Support and Development Opportunity

1 semana atrás

São Leopoldo, Rio Grande do Sul, Brasil beBeeCareer Tempo inteiro R$17.716 - R$23.871
Support Specialist for Software Solutions

We strive to empower individuals to achieve their full potential by fostering a culture of collaboration and innovation.

Job Description:

  • Provide exceptional customer support for desktop solution users, addressing phone and portal inquiries with proficiency in Portuguese and English.
  • Offer assistance with service features, report inquiries, and payment-related issues while providing navigational support to end-users.
  • Document cases, route, track, escalate, and update customers on the status of issues as required.

Required Skills and Qualifications:

  • Initiative, perseverance, and a curious mindset.
  • Ability to work in a fast-paced environment with excellent written and verbal communication skills.
  • Fluency in Portuguese and advanced English proficiency.
  • Experience in Customer Service and Support for software or other Information Technology products is highly valued.

Benefits:

  • A collaborative and caring team environment that encourages learning and development.
  • Recognition for individual contributions and a variety of benefit options to choose from.

What We Offer:

  • Flexible working models that prioritize work-life balance and employee well-being.
  • A culture of inclusion where everyone feels valued and empowered to unleash their potential.

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