Client Growth Specialist

2 semanas atrás


Região Geográfica Intermediária de Pelotas Rio Grande do Sul Brazil Databox, Inc. Tempo inteiro

About the Role

We are seeking a highly skilled Client Growth Specialist to join our team at Databox, Inc. as a Customer Success Manager. This role is responsible for engaging with our customers and partners to increase product adoption and usage, in order to drive upgrades and reduce churn.

Key Responsibilities

  • Deliver exceptional customer experiences through proactive outreach, timely issue resolution, and personalized support.
  • Conduct setup, training, and consulting calls to drive adoption and value based on the customer's needs and lifecycle stage.
  • Monitor and address customer feedback submitted through surveys to ensure high levels of satisfaction.
  • Identify and engage with customers showing signs of risk or upgrade potential to address issues and drive plan upgrades and add-on purchases.
  • Manage customer forums to foster a sense of community and facilitate knowledge sharing.

Requirements

  • Excellent communication skills to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different customers.
  • Ability to manage ambiguity and operate effectively in uncertain or unclear situations.
  • Organizational savvy to maneuver comfortably through complex policy, processes, and people-related organizational dynamics.
  • Business acumen to apply knowledge of business and the marketplace to advance the organization's goals.
  • Decision-making skills to make good and timely decisions that keep the organization moving forward.
  • Strategic thinking to see ahead to future possibilities and translate them into breakthrough strategies.

Additional skills and qualifications

  • Strong English-language speaking and writing skills.
  • Experience in software or SaaS company with a focus on customer success or account management.
  • Ability to manage multiple responsibilities and prioritize tasks effectively.


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