Technical Account Manager

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro R$85.000 - R$110.000

Technical Account Manager Job Summary

We are seeking a highly skilled professional to serve as the primary point of contact for ensuring premium support customers satisfaction with our products and services.

The ideal candidate will have excellent communication skills, strong technical expertise, and experience in technical support, including Tier 3 support. You will investigate, diagnose, and resolve product and integration problems, collaborating with Product, Engineering, and Tier 1 & 2 Support.

About the Role

This is an exciting opportunity to join our team as a Technical Account Manager. In this role, you will be responsible for managing customer requests to ensure timely and efficient issue resolution. This includes delivering premium support focused on incident resolution and product/service renewal to ensure customer satisfaction.

Key Responsibilities:

  • Manage customer requests to ensure timely and efficient issue resolution;
  • Deliver premium support focused on incident resolution and product/service renewal to ensure customer satisfaction;
  • Ensure compliance with contractually documented Maintenance Service Agreements;
  • Conduct regular onsite visits for Enterprise customers to maintain engagement and address issues proactively;
  • Follow all documented processes to maintain organisational visibility of customer issues/requests;
  • Facilitate communication between customers, product experts, and development teams to manage escalations requiring fixes or feature requests;
  • Collaborate with clients to assess their IT business needs, requirements, and challenges;
  • Plan, develop and test technical solutions and architectures meeting client needs;
  • Analyse customer business requirements and diagnose product/system issues through end-user consultation;
  • Advocate for customers regarding required fixes or feature requests;
  • Provide customers with work reports and host review calls for technical/support issues;
  • Deliver consultative knowledge transfer and documentation to clients;
  • Update product documentation and share customer feedback/feature requests with product managers;
  • Deliver Professional Services upon request.

Required Skills:

  • Fluent in English (written/spoken); Spanish proficiency is a strong plus;
  • Proven ability to engage senior technical/management stakeholders;
  • Strong interpersonal and negotiation skills;
  • Microsoft OS: Windows Server 2019+, Windows 10+ (Microsoft Certification preferred);
  • Virtualisation: VMware ESXi, Hyper-V;
  • Troubleshooting: Wireshark, system logs/dump analysis;
  • MS SQL & Exchange; Web/messaging systems.

Benefits:

  • A competitive salary and benefits package;
  • Ongoing training and development opportunities;
  • A collaborative and dynamic work environment;
  • The opportunity to work with a leading technology company.

We Value Transparency and Efficiency

Our recruitment process is designed to be efficient and transparent. Here's what you can expect:

  • Resume Review;
  • Introductory Video Call (30 minutes | Recruiter);
  • Offer & Reference Check.

Apply Now

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