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Customer Engagement Manager

2 meses atrás


Brasília, Distrito Federal, Brasil Reesmarx Tempo inteiro

About the Role

We are seeking an experienced Customer Enablement Manager to join our team at Reesmarx. This is a key position that will play a critical role in driving the success of our customers in the Latin America region.

Responsibilities

  • Drive the implementation of our solution for new customers, ensuring a seamless onboarding experience.
  • Provide training and support to customers, including workshops, webinars, and one-on-one sessions.
  • Manage and drive the implementation of new products and features, ensuring customers are fully utilizing our platform.
  • Develop and maintain relationships with key stakeholders, including C-Level executives and technical teams.
  • Identify and surface risks related to customer adoption and implementation, working closely with internal teams to resolve issues.
  • Develop and update customer-facing materials, including kick-off and onboarding documents.
  • Identify upsell opportunities and remove barriers to adoption, logging product enhancement requests to support customer use cases.
  • Act as a subject matter expert for CI/CD integrations, MobileBot Defense implementation, SDKProtect, and other products.

Requirements

  • Fluency in English, Spanish, and Portuguese.
  • External customer-facing project management experience, including project kick-off, regular sync meetings, and follow-ups.
  • Experience with training and curriculum development, as well as technical account management, support, or customer success in a fast-paced environment.
  • Experience with mobile apps, including development, provisioning, and troubleshooting.
  • Comfort presenting to and engaging with C-Level and other upper management roles.