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Customer Engagement Manager
2 meses atrás
About the Role
We are seeking an experienced Customer Enablement Manager to join our team at Reesmarx. This is a key position that will play a critical role in driving the success of our customers in the Latin America region.
Responsibilities
- Drive the implementation of our solution for new customers, ensuring a seamless onboarding experience.
- Provide training and support to customers, including workshops, webinars, and one-on-one sessions.
- Manage and drive the implementation of new products and features, ensuring customers are fully utilizing our platform.
- Develop and maintain relationships with key stakeholders, including C-Level executives and technical teams.
- Identify and surface risks related to customer adoption and implementation, working closely with internal teams to resolve issues.
- Develop and update customer-facing materials, including kick-off and onboarding documents.
- Identify upsell opportunities and remove barriers to adoption, logging product enhancement requests to support customer use cases.
- Act as a subject matter expert for CI/CD integrations, MobileBot Defense implementation, SDKProtect, and other products.
Requirements
- Fluency in English, Spanish, and Portuguese.
- External customer-facing project management experience, including project kick-off, regular sync meetings, and follow-ups.
- Experience with training and curriculum development, as well as technical account management, support, or customer success in a fast-paced environment.
- Experience with mobile apps, including development, provisioning, and troubleshooting.
- Comfort presenting to and engaging with C-Level and other upper management roles.