Business Partnership Manager
Há 4 dias
We are on a mission to empower businesses and teams worldwide. As a global software company, we prioritize transparency, knowledge sharing, and collaboration.
Our diverse product suite adapts to various industries and use cases, serving hundreds of thousands of customers globally. We focus on helping businesses reimagine work, drive efficiency, and scale like never before.
The Customer Success Team serves as a trusted advisor for building strong relationships, driving product adoption, and empowering teams to achieve their goals.
About The Role:
- BUILDING PARTNERSHIPS - Develop and maintain long-lasting relationships with clients to understand their needs and ensure their success.
- CLIENT ADVOCACY - Serve as the primary point of contact and liaison between clients and our team.
- DRIVING ADOPTION - Empower customers to connect their goals and challenges with our solution.
- ACCOUNT ONBOARDING - Take ownership of new accounts and manage their onboarding process.
- DATA-DRIVEN STRATEGY - Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale.
- EDUCATION AND ENGAGEMENT - Lead online webinars, consultations, and one-on-one demos to educate customers on our features.
- CUSTOMER SUCCESS - Stay in touch with clients to ensure they're realizing the full potential of our platform.
- PLANS AND EXECUTION - Build, own, and execute client success and engagement plans.
- NAVIGATION AND PARTNERSHIP - Navigate client organizations to uncover additional product applications & opportunities for partnership.
- CROSS-FUNCTIONAL IMPROVEMENT - Spearhead internal cross-functional improvement projects.
- VOICE OF THE CUSTOMER - Represent the voice of the customer and influence our product development roadmap.
- PARTNERSHIP DEVELOPMENT - Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities.
Success in this role requires 4+ years of B2B SaaS customer success experience.
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