HR Specialist LATAM

3 semanas atrás

São Paulo, São Paulo, Brasil NCR Corporation Tempo inteiro

About NCR

NCR Corporation (NYSE: NCR) is a leader in technology transformation, connection, and execution for banks, retail, and restaurant self-service platforms. Headquartered in Atlanta, Georgia, NCR has 38,000 employees worldwide. NCR is a commercial brand of NCR Corporation in the United States and other countries.

Job Summary

The HR Specialist LATAM responds to inquiries regarding HR policy and procedure, the HR Portal, and HR self-service forms associated with particular HR transactions. This role interacts directly with managers, employees, and other HR staff, accepting and routing requests for assistance over the telephone, via email, via live chat, and through web forms, working directly with employees to resolve recurring or standard HR-related concerns.

Key Responsibilities

  • Primary responsibility is to respond to inquiries regarding HR policy and procedure, the HR Central Portal, and HR self-service forms associated with particular HR transactions.
  • Interact directly with managers, employees, and other HR staff.
  • Accepts and routes requests for assistance over the telephone, via email, via live chat, and through web forms, working directly with employees to resolve recurring or standard HR-related concerns.
  • Ensure regional processes are aligned with the HR model and structure, maximizing efficiency through the use of HR portal technology, HR Central, and subject matter experts.
  • Key HR Projects and Initiatives: Participate and assist in the direction of various projects, providing oversight and/or coordination of key projects within the HR team.
  • HR Service Delivery Education & Training: Train new talent and educate current talent relative to ongoing upgrades and changes, including developing accurate and updated documentation.
  • Provides language support for policies, procedures, and transactions in the NAMER and LATAM region, with principal support for Brazil.
  • Handles health and safety tasks for Brazil.
  • Manages transactions for HR Purchasing, which includes generating and monitoring purchase orders and invoice processing.
  • Gathers information and records data in HR tools.
  • Monitors transaction status and escalates transactions, as necessary.
  • Provides feedback regarding accuracy of internal knowledge articles and other customer contact tools.
  • Prepares error-free written communication, including emails and letters.
  • Escalation of appropriate actions to other parties.
  • Follow up with employees to ensure completion of tasks within specified performance parameters.
  • Generates daily and weekly incident reporting, translates/create documents, as necessary.
  • Translates/create documents, as necessary.
  • Provide HR, Payroll, Benefits support at a generalist level.
  • Employees Data: Guarantee that employees keep their personal data updated in Workday.
  • Personnel files: Keep the documents filed and in order.
  • Gather documentation to support labor claims.
  • Support local events for HR Programs.

Work Environment

  • Day shift to accommodate NAMER and LATAM operations.
  • Involves prolonged periods of PC usage in a fast-paced environment.
  • Is accountable for continuously receiving and handling high volumes of work orders.
  • Works in a team environment; interacts with multiple internal and external contacts.

Key Competencies

  • Process Improvement.
  • Analytical Skills.
  • Results Focus.
  • Technology Savvy.
  • Project Management.
  • Global Mindset.
  • Problem Solving Skills.
  • Strong Communication Skills.

Basic Qualifications and Experience

  • Bachelor's degree.
  • At least 1 to 3 years of related experience.
  • Proficient Portuguese, Spanish, and English speaker who can read, write, and effectively communicate in the same languages.
  • Excellent Business Writing and Verbal Communication Skills.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Attention to Detail and Organization.
  • Demonstrated ability to handle multiple tasks simultaneously and work in a fast-paced environment.

Job offers are subject to the approval of the applicable screening criteria for the position.

Equal Employment Opportunity Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified candidates are considered eligible to occupy the position, regardless of sex, age, race, color, creed, religion, nationality, disability, sexual orientation, gender identity, military service, genetic information, or any other protected characteristic or conduct under law. NCR is committed to being a globally inclusive company, where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We must understand and respect the differences between all people. Each NCR individual is responsible for this and for supporting a globally diverse environment.

Statement for External Recruitment Agencies

For ALL recruitment agencies: NCR only accepts resumes from agencies listed as suppliers. Do not send resumes to our candidate tracking system, employee, or any NCR installation.

NCR is not responsible for any fees or charges associated with unsolicited resumes.

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