Empregos atuais relacionados a Senior Manager, Technical Support Specialist - São Paulo, São Paulo - Braze

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Idemia Tempo inteiro

    At IDEMIA, we're committed to unlocking the world and making it safer through our cutting-edge identity technologies. As a Technical Support Specialist, you'll play a critical role in supporting our production process, ensuring that our technology leadership makes us the partner of choice for governments and enterprises worldwide.Our teams work from 5...

  • Technical Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiro

    Job Title: Technical Support SpecialistGraded - The American School of São Paulo is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to faculty, staff, students, and parents on the IT services supported by the ICT department.Key...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Collinson Tempo inteiro

    **Job Summary**We are seeking a highly skilled Technical Support Specialist to join our team at Collinson. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and ensuring that they have a seamless experience with our business solutions.**Key Responsibilities**Provide technical support to customers...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiro

    Job SummaryThe Technical Support Specialist will provide exceptional technical support to faculty, staff, students, and parents on the IT services supported by the ICT department. This includes systems, software, access, desktops, laptops, printers, projectors, mobile devices, IP phones, access points, and IoT devices.Key Responsibilities- Provide technical...

  • Technical Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Wipro Limited Tempo inteiro

    **Job Summary**:We are seeking a skilled Technical Support Specialist to join our team at Wipro Limited. As a key member of our IT support team, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer, printer, and smart device hardware and software.**Key Responsibilities**:Maintaining and analyzing computer, printer, and...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Kyndryl Tempo inteiro

    At Kyndryl, we are committed to delivering exceptional support services to our clients. We are seeking a skilled Technical Support Specialist to join our team.The ideal candidate will have a strong understanding of Windows, Mac, and Linux operating systems, as well as experience in field service support. They will be responsible for providing technical...

  • Technical Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil ESET Tempo inteiro

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at ESET. As a Technical Support Specialist, you will be responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies). Your primary goal will be to generate valuable technical content for...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Td Synnex Tempo inteiro

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Td Synnex. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to clients via phone, email, and chatTroubleshoot and resolve technical...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil COMARCH Tempo inteiro

    We are seeking a skilled Technical Support Specialist to join our team at COMARCH. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance services to our clients.Key Responsibilities:Performing day-to-day operations related to support and maintenance services.Researching, diagnosing, and troubleshooting...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Ntt Data Services Tempo inteiro

    Job SummaryNTT DATA is seeking a skilled Technical Support Specialist to join our team in Sao Paulo, Brazil. As a Technical Support Specialist, you will be responsible for providing technical support to clients, troubleshooting and resolving technical issues, and ensuring customer satisfaction.Key Responsibilities Troubleshoot and resolve technical issues...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro

    **Job Summary**Porsche Brasil is seeking a highly skilled Technical Support Specialist to join our team in Sao Paulo, SP. As a Technical Support Specialist, you will be responsible for providing technical support to Porsche Centers, acting remotely and at field, and reporting to Porsche AG on complex diagnose resolutions.**Key Responsibilities**Act as...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiro

    Job SummaryMotorola Solutions is seeking a skilled Technical Support Specialist to join our Network Operations Center (NOC) team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our customers, ensuring that their networks operate at peak performance. This role requires strong technical skills,...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro

    Job Title: Technical Support SpecialistAbout the Role:The Technical Support Specialist will be responsible for providing technical assistance to Porsche Centers in Brazil, including remote support, field support, and reporting to Porsche AG on complex case resolutions.Main Responsibilities:Act as first-level technical support for the entire Porsche dealer...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Kyndryl Tempo inteiro

    At Kyndryl, we are always looking for talented individuals to join our team as a Technical Support Specialist. As a Technical Support Specialist, you will be responsible for providing guidance to clients on the use of various products, offers, and services. You will also be responsible for handling customer inquiries, resolving issues, and escalating...

  • Technical Support Specialist

    Há 1 mês

    São Paulo, São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiro

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Graded - The American School of São Paulo. As a Technical Support Specialist, you will be responsible for providing technical support to faculty, staff, students, and parents on the IT services supported by the ICT department.Key...

  • Technical Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Cognizant Tempo inteiro

    **Technical Support Role****About the Position**We are seeking a skilled Technical Support Specialist to join our team at Cognizant. As a Technical Support Specialist, you will work closely with our qualified teams to deliver exceptional service and support.**Key Responsibilities**- Strong UNIX environment experience with regular expressions, file...

  • Porsche Technical Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro

    The Technical Support Specialist at Porsche Brasil is responsible for providing remote and on-site support to Porsche Centers, ensuring efficient resolution of complex technical issues.Key responsibilities include maintaining and providing support for aftersales system information, managing special equipment and tools, and performing high-voltage battery...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Collinson Tempo inteiro

    Purpose of the role:At Collinson, we are seeking a skilled Technical Support Specialist to provide technical and administrative support for our proprietary registration system across the Americas. As a key member of our team, you will be responsible for maintaining a professional representation of the company while delivering exceptional support to our...

  • Technical Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiro

    Job SummaryThe Motorola Solutions Managed Services Network Operations Center (MS-NOC) is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our customers, ensuring their networks operate at peak performance.Key ResponsibilitiesProvide...

  • Senior Technical Support Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Emplifi Tempo inteiro

    About EmplifiEmplifi's unified customer engagement platform empowers leading brands to revolutionize the digital and social customer experience. With comprehensive social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth, resulting in happy customers, increased product sales, and improved brand...

Senior Manager, Technical Support Specialist

2 meses atrás

São Paulo, São Paulo, Brasil Braze Tempo inteiro

About the Role

We are seeking a highly skilled and experienced Senior Manager to join our Technical Support Team in São Paulo. As a key member of our Global Technical Support Team, you will be responsible for overseeing the post-sale technical relationship with our customers.

Key Responsibilities

  • Recruit, motivate, and develop a high-performing team of Technical Support Specialists
  • Ensure your team achieves their Key Performance Indicators (KPIs)
  • Conduct regular one-on-one meetings, set goals, provide feedback, and plan career development
  • Implement global support processes in the region to deliver world-class support to our customers
  • Act as an escalation point for critical situations
  • Help build a culture of continuous improvement and technical expertise across your region

Requirements

  • 3-5 years of management experience overseeing a technical support organization or similar
  • Proven experience in leadership and people development, including recruiting, motivating, and developing high-performing teams
  • Demonstrated ability to coach, mentor, and foster an environment of continuous learning and adaptation
  • Expertise in handling complex, time-sensitive technical support issues
  • Excellent written and verbal English communication skills with a strong customer-centric attitude
  • Aptitude for building a growth-oriented, supportive culture within the team
  • Experience working with decentralized organizations, collaborating with partners and teammates across different regions and time zones
  • Ability to manage critical customer-facing escalations and communicate effectively with internal and external stakeholders until resolution
  • Meticulous attention to detail for documentation and process standardization across global teams
  • Skill in synthesizing complex ideas and communicating them clearly to diverse audiences
  • Strong knowledge of case management processes, including Issue Resolution, Escalation Management, and Knowledge-Centered Support
  • Proficiency with case management tools such as Salesforce, Zendesk, or similar CRM ticketing systems
  • Deep understanding of key support KPIs, such as CSAT, CES, and time to resolution

About Braze

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. We enable any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.

We are proud to be certified as a Great Place to Work in the U.S., the UK, and Singapore. Our team is passionate about building meaningful connections and fostering a culture of continuous improvement and technical expertise.

We are an equal opportunity employer and strive to create equitable growth and opportunities inside and outside the organization. We believe in offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.