Operations Manager, Inventory Control and Quality Assurance
2 semanas atrás
We are seeking an experienced Operations Manager to join our Inventory Control and Quality Assurance team at Amazon. As an Operations Manager, you will play a critical role in ensuring the accuracy of our inventory, quality levels, and space management.
Key Responsibilities- Assist the ICQA Manager with storage capacity planning and provide weekly updates.
- Conduct in-depth research on defect trends to identify areas for improvement.
- Design and implement queries, compile data, and generate reports using MS Access and Excel.
- Process requests to create new bins or change existing bins, both virtually and physically.
- Coordinate all bin conversions before execution and investigate and resolve issues related to stock positions reported by all FC departments.
- Manage and update product collection paths with the Outbound department.
- Audit the use of bins and provide recommendations on consolidation activities, identifying opportunities and creating or modifying plans.
- Participate in the ICQA gemba, ensuring exposure of KPIs according to standard.
- Lead space meetings based on mechanisms and systemic data.
- Parametrize counting and storage systems.
- Manage a team of professionals.
- Attend ICQA Flow meetings and create and update Power BI reports.
- Ensure the opening of tickets to escalate systemic or maintenance issues.
The ICQA team consists of 45 people outside of peak periods and can reach 120 people during peak periods. The team is led by an Ops Lead who ensures the execution of the operational plan, and includes process analysts and associates. The team's goals include guaranteeing the accuracy of the inventory, quality levels, and space management.
Requirements- Bachelor's degree or equivalent.
- Employee and performance management experience.
- Intermediate English language skills.
- Advanced knowledge of Microsoft Excel, including pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Ability to work a flexible schedule, including weekends, nights, and/or holidays.
- Performance metrics, process improvement, or lean techniques experience.
- Advanced English language skills.
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