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1 semana atrás
- Deliver exceptional service to high-volume chats from VIP, Institutional and Affiliate customers.
- Identify and evaluate customer needs to ensure satisfaction.
- Provide accurate and comprehensive information, following up with customers to resolve issues.
- Analyze and report product malfunctions.
- Collaborate with cross-functional teams to gather user feedback and suggestions.
We are a leading blockchain ecosystem, trusted by over 280 million people worldwide. As a key member of our global team, you will contribute to shaping the future of digital assets and blockchain technology.
Requirements- Minimum 3+ years of customer service experience, preferably in crypto, finance or e-commerce.
- Bilingual proficiency in English and Mandarin for effective communication.
- Ability to work under pressure in a fast-paced environment.
- Passionate about delivering exceptional customer experiences.
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