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Customer Experience Specialist

2 meses atrás

São Paulo, São Paulo, Brasil Blueground Tempo inteiro
{"title": "Customer Experience Analyst", "description": "Deliver Exceptional Guest Experiences

At Blueground, we're passionate about making our guests feel at home, wherever they choose to live. As a Customer Experience Analyst, you'll play a crucial role in ensuring our guests have the peace of mind, flexibility, and confidence they need to explore life's latest adventures.

We're a dynamic team of 1,000+ members, located across 17 countries, and we're growing fast. Our culture is built on collaboration, inclusiveness, and opportunity. We believe our people should have the power to choose their preferred way to work, whether that's full-time in one of our offices, fully remote, or a hybrid model.

We're driven by our core values: Time is our most important resource, Excellence is our standard, We Care deeply about our guests and colleagues, and Transparency builds trust and improves communication.

As a Customer Experience Analyst, you'll find solutions to the stickiest, most unique challenges faced by our guests and our team. Your objective is to deliver an outstanding customer experience to clients in Tabas Apartments, solving customers' problems to delight them. You'll guarantee agility and quality of service, prioritizing customers' satisfaction.

Key Responsibilities:
  • Track customers' orders and evaluate services performed by internal and external collaborators.
  • Analyze situations and develop strategic information for the areas.
  • Be entrepreneurial, not afraid to get your hands dirty, and go beyond to ensure things roll smoothly while helping to build the company.
  • Receive complex inquiries from guests and decide the right way to resolve issues while ensuring an excellent client experience.
  • Liaise across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience.
  • Be process-driven and help deliver an outstanding experience for our clients.
  • Participate in and help build 24/7 customer support for our clients in Tabas apartments.
Requirements:
  • Work experience in a customer service position.
  • Advanced English.
  • Great communication skills - both written and verbal.
  • Exceptional prioritization and organization skills and the ability to multi-task competing priorities.
  • Ability to work on weekends when needed.
  • Bachelor's Degree.
  • Problem-solving attitude.
  • Drive to get things done.
  • Knowledge in Microsoft Office.
What We Offer:
  • Meal/Food voucher: Caju card of R$36.00 per day (no payroll discount).
  • Transportation voucher based on your route to the office (with 3% discount).
  • Health Care Amil - We offer 3 options plans and you can choose which one fits better with your needs (with co-participation).
  • Dental Plan Amil (without co-participation).
  • Daycare allowance for employees with children up to 5 years old.
  • For your Physical Health, we have TotalPass, our gym benefit.
  • For your Emotional Health, we have the Moodar platform.
  • Partnership with Hyper English (Cultura Inglesa) for an English course.
  • Flexible Holidays (from 6 months onwards you are entitled to proportional holidays).
  • 25% discount when using Tabas apartments.
  • Once a month we have a celebration the Taber's Birthdays.
  • Birthday Day Off + gift card paid on the Caju card, to make your day even special.
  • Our workplace has a cinema room, spaces for decompression and an equipped kitchen.
  • In the condominium we have a Ifood Box, Full Kitchen and Lunch Room.
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