Technical Support Specialist

Há 4 dias

Manaus, Amazonas, Brasil beBeeServiceDesk Tempo inteiro R$7.680 - R$9.600
Job Description

The Service Desk Analyst I is a vital role in delivering end-to-end support to our clients. As a key member of our team, you will be responsible for analyzing, resolving and reporting incidents within agreed time frames.

As a Service Desk Analyst I, you will engage with clients via multiple communication channels and manage their expectations as the primary point of contact. You will troubleshoot issues to resolution or escalate to appropriate teams when necessary.

You will have a strong understanding of Microsoft virtual technologies including AVD, Nerdio and FSLogix. Your ability to document all reported issues, troubleshooting steps and resolutions in the incident management system will be essential in ensuring seamless service delivery.

This is an exciting opportunity to join our dynamic team and contribute your skills and experience to deliver exceptional customer service.

Required Skills and Qualifications
  • A minimum of one year of customer service experience is required for this role.
  • Previous experience with Microsoft Virtual technologies such as AVD, Nerdio and FSLogix is mandatory.
  • Knowledge of PC hardware, computer operating systems and software is essential.
  • Ability to communicate technical ideas to a non-technical audience both verbally and in writing is crucial.
  • Typical desktop computer software skills including Microsoft Office and email are necessary.
  • Strong organizational and problem-solving skills, a can-do attitude and ability to adjust to changing requirements are also essential.
Benefits

This permanent role offers a competitive compensation package. The salary is $800 USD/month.

As a remote worker, you will enjoy the flexibility of working from home.

Others

This role requires an associate degree in Computer Science, Information Technology, IT Engineering or related technical field or equivalent work experience.

ITIL knowledge is strongly preferred.

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