
Senior Merchant Experience Strategist
Há 7 dias
- We're seeking a seasoned professional to spearhead our merchant experience strategy.
The ideal candidate will possess a deep understanding of platform transaction flows and user service systems, with expertise in experience/merchant operations or governance.
About the Role:- Develop strategic plans to enhance merchant experiences and improve service quality.
- Collaborate across business development, customer experience, merchants & delivery teams to streamline workflows.
- Quickly resolve issues and enhance merchant capabilities through process optimization.
- Establish and implement merchant governance frameworks to ensure compliance.
This role requires a strong analytical mindset and excellent collaboration skills. The ideal candidate will be able to think critically and develop effective solutions to drive business growth.
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