Commerce Account Manager
Há 7 dias
TikTok is a leading platform for delivering innovative commerce experiences to users worldwide. Our commerce team is responsible for building a secure, intuitive, and innovative ecosystem that meets the needs of our users.
Responsibilities- Acquire and manage top business partners in Brazil, focusing on categories such as fashion, beauty, home and living, and electronics.
- Build and maintain relationships with partners, negotiate deals, and secure best outcomes.
- Help partners expand their exposure through creator collaborations or building their own capabilities.
- Discover new opportunities that fit partners' short-term and long-term development plans.
- Maintain service quality provided by partners, ensuring low cancelation and return rates, positive reviews, and high conversion rates.
- Utilize data to understand pain points, formulate business requirements, identify opportunities, and prioritize solutions.
- Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills.
- Customer service orientation and experience working in a client-facing capacity.
- 3+ years of relevant working experience.
- Fluent in English and Portuguese, with good communication and collaboration skills in a global working environment.
- Experience in relatable in-category management, at a large partner, agency side, or other company with specialization in Fashion/Beauty/Home&Living/Electronics/Healthcare category.
- Strong sense of social content, practical experience in social commerce, content marketing, influencers, and creativity in the categories.
- Collaborative and open to changes and challenges, with the ability to thrive in ambiguity and adapt quickly to change.
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