IT Support Specialist

Há 2 dias


Porto Alegre, Rio Grande do Sul, Brasil Marel Tempo inteiro

Marel is a leading global company that aims to improve its operational and financial performance continuously while targeting 12% average annual growth.

We are committed to being an Equal Opportunity Employer, ensuring that everyone has an equal chance of success within our organization. Our values Unity, Excellence, and Innovation summarize what we stand for and represent our way of working.

The role of IT Support Specialist at Marel is ideal for individuals with intermediate vocational education in Information Technology or equivalent experience. As a first-tier support specialist, you will be responsible for solving incidents and service requests in time and quality.

You will answer Topdesk calls and support internal customers with their requests/issues, drive the problem management process, and maintain system setup and deployment records as needed. Additionally, you will prepare, configure, and deploy client systems via SCCM, including updates, maintain the IT Asset rotation for decommissioned assets, and take turns as regional Dispatcher on a rotating basis.

Key responsibilities include:

  • Solving incidents and service requests in time and quality
  • Answering Topdesk calls and supporting internal customers
  • Preparing, configuring, and deploying client systems via SCCM
  • Maintaining system setup and deployment records
  • Taking turns as regional Dispatcher on a rotating basis

In this role, you will work closely with the internal team members to provide top-notch support and ensure seamless operations. If you are passionate about delivering excellent customer service and have a strong understanding of IT systems, this could be the perfect opportunity for you.

A successful candidate will have:

  • Intermediate vocational education in Information Technology or equivalent experience
  • Basic knowledge of PC hardware, software, and network troubleshooting skills
  • Knowledge and experience with Topdesk
  • Proficient in Windows 7/8/10
  • Strong discipline with asset management

Salary: Approximately €45,000 - €55,000 per annum (dependent on location and experience). We offer a comprehensive benefits package, including opportunities for professional growth and development, flexible working arrangements, and a dynamic work environment.


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