Service Delivery Excellence Lead

1 semana atrás


São Paulo, São Paulo, Brasil beBeeDelivery Tempo inteiro R$120.000 - R$150.000
Job Overview

The Service Delivery Manager plays a pivotal role in ensuring the successful delivery of services to clients by guaranteeing that service level agreements and key performance indicators are met. This position demands strong communication, problem-solving, and analytical skills.

Key Responsibilities
  • Verify that services are delivered according to agreed upon SLAs and KPIs;
  • Act as the primary point of contact for clients regarding service delivery;
  • Foster and maintain strong relationships with clients to understand their needs and expectations;
  • Collaborate closely with internal teams to ensure seamless service delivery;
  • Identify opportunities to enhance service quality, efficiency, and customer satisfaction;
Requirements
  • A minimum of 5 years' experience in field service area and 2 years manager or supervisor experience;
  • A self-motivated individual with a strong sense of responsibility, excellent time management skills, and ability to work under pressure;
  • Knowledge or experience within Ridesharing or Fintech industry is highly desirable (bonus);
  • Advanced English proficiency;
  • An ability to build credible business relationships with key stakeholders internally and externally;


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