Service Delivery Excellence Lead
1 semana atrás
The Service Delivery Manager plays a pivotal role in ensuring the successful delivery of services to clients by guaranteeing that service level agreements and key performance indicators are met. This position demands strong communication, problem-solving, and analytical skills.
Key Responsibilities- Verify that services are delivered according to agreed upon SLAs and KPIs;
- Act as the primary point of contact for clients regarding service delivery;
- Foster and maintain strong relationships with clients to understand their needs and expectations;
- Collaborate closely with internal teams to ensure seamless service delivery;
- Identify opportunities to enhance service quality, efficiency, and customer satisfaction;
- A minimum of 5 years' experience in field service area and 2 years manager or supervisor experience;
- A self-motivated individual with a strong sense of responsibility, excellent time management skills, and ability to work under pressure;
- Knowledge or experience within Ridesharing or Fintech industry is highly desirable (bonus);
- Advanced English proficiency;
- An ability to build credible business relationships with key stakeholders internally and externally;
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Service Delivery Excellence Manager
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Delivery Excellence Specialist
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Global Delivery Excellence Engineer
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Estágio Em Delivery Excellence
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Process Excellence Lead
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