
Global Customer Care Specialist
Há 3 dias
We are seeking a skilled professional to join our support team. The ideal candidate will possess excellent communication skills and be able to work independently and within teams.
The role involves managing customer inquiries via email and phone, processing orders, coordinating with suppliers, and communicating customer messages to key departments.
Responsibilities:
- Manage customer interactions, including cancellations, returns, deliveries, claims, and product requests.
- Process customer orders over the phone, offering purchase guidance, and ensuring efficient order handling.
- Collaborate with suppliers to address delivery delays.
Requirements:
- Fluency in German (C1) and English (B2).
- At least 1 year of support experience.
- Strong work ethic and adaptability.
Benefits:
- 20+ vacation days and 2 sick leaves per month.
- Full remote work capability.
- Professional development opportunities.
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