Remote Customer Support Specialist

Há 5 dias

Brasil beBeeCustomer Tempo inteiro US$70.000 - US$120.000

Embark on a rewarding career as a Customer Service Specialist with RoverPass. We are seeking an experienced and empathetic professional to join our team in providing exceptional support to our customers.

As a key member of our customer success team, you will be responsible for delivering timely and effective support through various channels, ensuring a high level of satisfaction with our products.

The ideal candidate will possess strong communication skills, with excellent command of the English language, and a proven track record in a customer-facing role. You will also have a solid understanding of CRM software and other customer support tools.

In this role, you will:

  • Provide timely and effective customer support, addressing inquiries, resolving issues, and providing information about our platform
  • Manage customer accounts, accurately recording interactions and ensuring data integrity within our system
  • Interact with customers to understand their needs and preferences, driving customer engagement and product satisfaction
  • Execute customer success initiatives to ensure users gain maximum value from our solutions

Key responsibilities include:

Key Responsibilities
  • Deliver top-notch customer service via phone, email, and chat
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Maintain accurate records of customer interactions and communications
  • Collaborate with internal teams to resolve complex customer issues

Requirements:

Requirements
  • Proven experience in a customer-facing role, preferably in a SaaS environment
  • Strong organizational skills and attention to detail
  • Ability to work independently and manage multiple tasks simultaneously
  • Proficiency with CRM software and other customer support tools

Benefits:

Benefits
  • 100% remote work environment
  • Competitive salary
  • Opportunities for professional growth and career advancement
  • Generous PTO policy

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