Payment Operations Specialist

1 semana atrás


São Paulo, São Paulo, Brasil Jeeves Tempo inteiro
Job Title: Payment Operations Specialist

Jeeves is a leading financial operating system that provides corporate cards, cross-border payments, and spend management software to global businesses. As a Payment Operations Specialist, you will play a key role in ensuring the efficient functioning of payments and card-related processes.

Key Responsibilities:
  • Lead multiple stakeholders through complex projects, leveraging expert project management, communication skills, and techniques.
  • Plan, direct, organize, and control payment operations and related vendor management.
  • Provide procedures and functions to ensure timely, accurate, and complete processing of transactions.
  • Identify, evaluate, and manage risk within areas of responsibility and implement risk mitigation solutions.
  • Assure card scheme regulations and policies are in compliance with our company to ensure good behavior in our processes.
  • Responsible for root-cause problem resolution for key back-office operational problems and incidents.
  • Assist in making recommendations for appropriate changes to improve user experience, reduce processing expenses, and implement efficiencies in servicing the payments experience.
  • Provide operational planning and support to the Product team during implementations and onboarding projects.
  • Monitor acceptance rate and payments OKRs.
  • Identify vulnerable gaps in process to troubleshoot and optimize processes of continuous improvement of cards.
Requirements:
  • Fluent in English, with advanced/fluent in Spanish and Portuguese.
  • 4+ years experience in designing and managing processes to meet all payment regulatory, network, and compliance requirements.
  • 4+ years experience in the card/plastic issuer side and card process, in standards, design, and quality.
  • Knowledge and relationship with third-party providers to assure contractual compliance.
  • Experience in card scheme implementations, processes, tools, and procedures.
  • Experience in searching and finding information to troubleshoot.
  • Agile and able to pivot quickly with the changing environment.
  • Collaborative and team-oriented.


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