Regional Operations Lead

Job Title

• Regional Delivery Manager

About the Role

The Regional Delivery Manager will oversee the delivery of projects in the LATAM region, ensuring timely and on-budget execution with high client satisfaction. This role will lead a team of Project and Delivery Managers, driving performance, engagement, and retention.

The manager will collaborate closely with cross-functional teams to align solutions with client needs and support the sales process through accurate scoping and resource planning.

This includes overseeing operational efficiency, implementing process improvements to accelerate time-to-value, and reporting key metrics to senior leadership.

The Regional Delivery Manager will also support recruitment and partner management strategies to scale delivery and sustain team growth.

Your Responsibilities

1. ">

2. Be the focal point for the Region in terms of Onboarding and Activating Clients;

   ">

3. Ensure Client's activations are executed on time and on budget, ensuring client satisfaction through evolving world-class delivery practices across the LATAM portfolio;

   ">

4. Manage the team of Project Managers and Delivery Managers for that region as direct reports and guarantee that the collaborators from across Customer Success who participate in the activations are performing;

   ">

5. Partner with the sales organization to ensure accurate proposal estimation and costing, engaging throughout the sales process;

   ">

6. Work collaboratively with other internal teams: Product Management, Product Engineering,Account Management, Finance, Customer Support, Pre-Sales & Sales;

   ">

7. Manage risks & issues across the region, looking for strategies to understand and cure the cause, not the symptom;

   ">

8. Ensure optimal operational practices with proactive capacity planning and billability/utilization targets for the team;

   ">

9. Execute strategic improvements to reduce onboarding effort and accelerate time to value;

   ">

10. Primary point of contact for all client escalations in the region;

    ">

11. Drive recruitment and proactive people management strategies to ensure the retention and growth of key collaborators in the Region;

    ">

12. Represent the interests of the team, recognizing that a happy team delivers;

    ">

13. Gather, consolidate, prepare, and present metrics and program updates to senior leadership;

    ">

14. Develop and maintain relationships with delivery partners;

    ">

You Have

• ">

• Bsc or Ms degree, preferably in Computer Science or technical equivalent;

  ">

• 10+ years of experience in consulting or professional services management, within the software development industry;

  ">

• Demonstrated success delivering projects in the LATAM region, including oversight of large-scale, high-impact client programs;

  ">

• Deep understanding of project scoping, risk management, and operational excellence in client delivery;

  ">

• Experience growing and managing professional services teams in complex enterprise software implementations;

  ">

• Exceptional communication skills—verbal, written, and presentation—tailored to executive stakeholders;

  ">

• Experience partnering with cross-functional teams (Sales, Product, Engineering, Finance, etc.) to drive client success;

  ">

• Strong leadership skills with the ability to recruit, manage, and retain top technical talent;

  ">

• Bilingual proficiency in English and Portuguese (required), and Spanish fluency (strong plus);

  ">

• Availability to travel within the LATAM region and occasionally globally (up to 25%).

  ">

We Are Looking For

A dedicated and results-driven individual with a passion for delivering exceptional customer experiences.

The ideal candidate will have a strong background in project management, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

If you are a motivated and ambitious individual looking for a new challenge, we encourage you to apply.

Benefits

Competitive salary and benefits package;

Opportunities for career growth and professional development;

Dynamic and supportive work environment;

Recognition and rewards for outstanding performance;

Professional training and development opportunities;

Collaborative and inclusive company culture.

About Us

We are a fast-growing company with a mission to deliver exceptional customer experiences.

We are committed to building a diverse and inclusive workplace culture that values innovation, creativity, and collaboration.

We strive to create an environment where our employees feel valued, supported, and empowered to achieve their full potential.

How to Apply

Please submit your application, including your resume and cover letter, through our website.

We look forward to hearing from you