Application Support Specialist

Há 18 horas

São Paulo, São Paulo, Brasil beBeeApplication Tempo inteiro R$5.000 - R$9.000
**Job Description**Aggreko's IT team is expanding, and new Application Support roles have been created within the Applications Development team.We are seeking an experienced professional to join our dynamic IT environment as an Application Support Analyst. This role will involve providing local 'in time' response to high/critical issues, investigating and verifying issues, utilizing appropriate environments for recreation and testing of workarounds, and engaging with stakeholders to ensure services remain aligned and relevant to business priorities.Key Responsibilities:
  • Assess business impact, criticality, and prioritize tasks as defined in the ATS Service Level Agreement and agreed by the business.
  • Investigate and verify issues, producing documented steps for recreation to understand the issue and provide test scripts for any workaround or root-cause solution testing.
  • Utilize appropriate environments for recreation of issues, development, and testing of workarounds.
  • Engage and influence stakeholders to ensure services remain aligned and relevant to business priorities.
  • Provide Incident Management, Progress colleague requests in accordance to Service Levels using ITIL best practice.
  • Offer Problem Management, Root cause analysis of recurring incidents, providing communication, documentation, and training to the service stakeholders.
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