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Technical Quality Manager
4 semanas atrás
Job Description:
SAP is seeking a Technical Quality Manager to join our team. As a trusted advisor, you will be responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers.
Key areas of responsibilities include:
- Management of the customer engagement
- Establish trusted relationship with customer to drive action plans
- Define the Premium Engagement portfolio & service plan with the customer
- Review of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business
- Support the adoption of the SAP recommendation from the services delivered, by the customer and/or partner
- Anticipation and identification of risks and top issues
- Drive prevention of risks and resolution of issues according to engagement deliverables
- Escalation Management for critical situations
- Engagement Extension and Renewals
Requirements include:
- Bachelor's degree required in business, engineering, computer science, or management information systems
- Ability to handle ambiguous situations
- Strong people leadership and people management skills
- Problem-solving skills and strong work ethic are required
- Excellent verbal, written, and presentation communication skills
- Fluent English and Spanish is a plus
- Work experience is a plus
- Open to travel
SAP is an equal opportunity employer and welcomes applications from diverse candidates. We offer a collaborative team environment, opportunities for learning and development, and a range of benefits to support your well-being.
