Technical Support Professional

Há 6 dias

São Leopoldo, Rio Grande do Sul, Brasil beBeeCustomerSupport Tempo inteiro R$80.000 - R$120.000
Job Overview

We are seeking a skilled Technical Support Professional to join our team. This role requires a strong background in technical support, with experience working with various technologies and software solutions.

Key Responsibilities
  • Maintain a working knowledge of supported products and technologies
  • Serve as a technical resource for Support Teams
  • Identify, document, confirm product defects
  • Collaborate with all levels of support to document resolutions and drive first call/first touch resolution

The ideal candidate will possess excellent written and oral communication skills, be able to work well in a team environment, and enjoy problem-solving and assisting others. Strong troubleshooting and problem-solving skills, along with the ability to multi-task and prioritize multiple projects/clients simultaneously, are essential for this role.

This Technical Support Professional will interact with customers, partners, field teams, and software developers to provide technical advice and assistance and define requirements. They will also participate in root-cause analyses, communicate options for resolution, and provide recommendations to customer-facing technical problems.

Additionally, the successful candidate will contribute to documentation of technology best practices and ensure the Support team is proactive in pursuit of new solutions and efficiencies within our technology practice. May be asked to train and mentor other Support members, and may be involved in deployment or training opportunities internally and with customers.

Requirements

To succeed in this role, the candidate should possess:

  • A strong background in technical support
  • Experience working with various technologies and software solutions
  • Excellent written and oral communication skills
  • Ability to work well in a team environment
  • Strong troubleshooting and problem-solving skills
  • Ability to multi-task and prioritize multiple projects/clients simultaneously
What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

About Us

We are a company that values innovation, teamwork, and customer satisfaction. We strive to provide exceptional service and support to our customers, and we are committed to delivering high-quality results.

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