Technical Support Expert

1 dia atrás

São Leopoldo, Rio Grande do Sul, Brasil beBeeCustomerSupport Tempo inteiro R$20 - R$31
Job Overview

We are seeking a highly motivated and detail-oriented individual to join our Technical Support team as a Technical Support Intern. In this role, you will have the opportunity to assist customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP SuccessFactors Products.

Key Responsibilities:
  • Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters.
  • Root Cause Analysis of reported incidents.
  • Create knowledge documentation, perform knowledge sharing, moderate forums, etc.
  • Participation in global projects around support processes, infrastructure requirements and quality assurance.
  • Report errors to Development.
  • Provide consulting for customers on procedural issues and queries.
  • Monitor and enable SLA fulfillment via queue monitoring.
Requirements

To be considered for this role, you should possess the following qualifications:

  • Undergraduate students in IT/Computer Science, Business or related areas (from the 2nd semester or later or to be graduated in approximately 24 months).
  • Knowledge with Human Capital Management business processes would be a benefit.
  • Bias for action and initiative.
  • Problem solving/analytical skills.
  • Synergistic, communicative and creative focus.
  • Flexible approach working in teams as well as environment.
  • Advanced English, Spanish is an advantage.
Benefits

We offer a collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefits to choose from.

What We Offer

At SAP, we believe that diversity and inclusion are essential for innovation and growth. We strive to create a workplace where everyone can bring their unique perspectives and talents to the table.

Our culture of inclusion focuses on collaboration, health and wellness, and flexible working models to ensure that everyone feels included and valued.

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