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Wingify is a fast-growing software company based in India, renowned for its globally admired technology products. Our flagship product, VWO Experience Optimization Platform, is loved by thousands of businesses and users across 90+ countries, including Microsoft, Lenovo, Walt Disney, Target, eBay, and Ubisoft.
Job Title: Customer Success ManagerJob Summary:We are seeking an exceptional Customer Success Manager to join our team. In this role, you will be responsible for guiding and advising clients to achieve their business goals by improving conversion rates using VWO solutions, while collaborating closely with sales, account management, and technical teams.
About the Role:- Work closely with your assigned portfolio of customers to ensure their success.
- Help them track the correct metrics required for measuring online business performance.
- Develop strategies to improve existing conversion rates using innovative ideas.
- Define, implement, and manage experimentation programs.
- Manage onboarding new clients.
- Create excellent relationships with customers to build loyalty.
- Arrange operational and methodological training sessions for accounts.
- Resolve customer issues and maintain trust.
- Serve as a communication link between customers and internal teams.
- Maximize portfolio retention by minimizing churn and contraction.
- Fluency in Spanish and Portuguese.
- Minimum 2+ years of customer-facing experience.
- Understanding of digital marketing, Conversion Rate Optimization techniques, and changing trends in the online space.
- Excellent organizational, presentation, and communication skills.
- Experience working with e-commerce, travel, or media companies is a plus.
- Organized and reliable self-starter who can work independently.
- Strong soft skills, including being energetic, empathetic, self-motivated, open-minded, and having excellent interpersonal skills.
Wingify is a remote-first company with employees spread across India and other countries. We offer competitive compensation and incredible learning opportunities within tight-knit teams in a truly international environment.