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Senior Manager, Customer Quality Expert
4 semanas atrás
We are seeking a highly skilled Customer Quality Expert to join our team at Samsung Electronics. As a key member of our Customer Service Department, you will be responsible for promoting quality service plans and ensuring customer satisfaction.
Key Responsibilities:
- Develop and implement quality service plans to meet customer needs.
- Analyze and resolve customer complaints in a timely and efficient manner.
- Collaborate with internal teams to ensure quality standards are met.
- Communicate effectively with customers to resolve issues and improve satisfaction.
- Participate in quality improvement initiatives to enhance customer experience.
Requirements:
- Bachelor's degree in a related field.
- Minimum 2 years of experience in customer service or quality assurance.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Why Join Us:
Samsung Electronics is a leading technology company dedicated to innovation and customer satisfaction. As a Customer Quality Expert, you will have the opportunity to work with a talented team and contribute to the company's mission to deliver exceptional customer experiences.
