Shopify Support Developer Role

Há 6 dias

Curitiba, Paraná, Brasil beBeeDevelopment Tempo inteiro US$85.000 - US$110.000
Job Title

Shopify Support Developer (Junior)

Join our team as a Shopify Support Developer (Junior) and be part of a dynamic support environment. You will work with the best, learning new skills every day.

AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across multiple industries.

Key Responsibilities
  • Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
  • Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
  • Engage with Product Management and business partners on system capability, design, and solutions;
  • Work with Development to ensure technical requirements, best practices, performance, and security;
  • Support Project Management with effort estimates, planning, and removing technical roadblocks;
  • Develop key system components, identify reusable modules, and optimize delivery time;
  • Research platform capabilities and opportunities for the eCommerce roadmap;
  • Perform code analysis, develop patches, and implement new platform features;
  • Participate in code reviews, unit testing, and technical validation of updates.
Requirements
  • 2+ years of Shopify development experience, with knowledge of Shopify Plus;
  • Proficiency in core JavaScript (or a popular variant) and front-end frameworks;
  • Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
  • Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment;
  • Experience troubleshooting site issues using various tools (commercial/open-source);
  • Strong problem-solving, analytical skills, and attention to detail;
  • Experience with page performance optimization and secure development practices;
  • Knowledge of front-end caching, CDNs, and request-response flow;
  • Familiarity with ticketing systems like Jira;
  • Strong verbal and written communication skills;
  • Ability to work independently and collaboratively in a team;
  • Patience, empathy, and a customer-first mindset;
  • Continuous learning mindset and adaptability to new technologies and procedures;
  • Upper-Intermediate English level.
Preferred Skills
  • Previous experience in customer service or technical support is a plus;
  • Salesforce Cloud experience.
Benefits
  • Professional growth through mentorship, TechTalks, and growth roadmaps;
  • Competitive compensation packages;
  • Exciting projects with modern solutions and top-tier clients;
  • Flexible schedule options, including remote work and office presence.
What's Next

After applying, expect an email within a few hours with further instructions and guidance through our process via LaunchPod.

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