Shopify Support Position
Há 14 horas
We're seeking a skilled Support Developer to join our team.
About the RoleThe Support Developer will be responsible for providing first-level technical support, troubleshooting critical issues, and escalating as needed. They will also conduct incident analysis, postmortems, and document resolutions for continuous improvement. Additionally, they will engage with Product Management and business partners on system capability, design, and solutions, work with Development to ensure technical requirements, best practices, performance, and security, and support Project Management with effort estimates, planning, and removing technical roadblocks.
Responsibilities- Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
- Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
- Engage with Product Management and business partners on system capability, design, and solutions;
- Work with Development to ensure technical requirements, best practices, performance, and security;
- Support Project Management with effort estimates, planning, and removing technical roadblocks;
- 2+ years of Shopify development experience, with knowledge of Shopify Plus;
- Proficiency in core JavaScript (or a popular variant) and front-end frameworks;
- Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
- Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment;
- Experience troubleshooting site issues using various tools (commercial/open-source);
- Strong problem-solving, analytical skills, and attention to detail;
- Experience with page performance optimization and secure development practices;
- Knowledge of front-end caching, CDNs, and request-response flow;
- Familiarity with ticketing systems like Jira;
- Strong verbal and written communication skills;
- Ability to work independently and collaboratively in a team;
- Patience, empathy, and a customer-first mindset;
- Continuous learning mindset and adaptability to new technologies and procedures;
- Upper-Intermediate English level.
- Previous experience in customer service or technical support is a plus;
- Salesforce Cloud experience.
- Professional growth through mentorship, TechTalks, and growth roadmaps;
- Competitive compensation and budgets for education, fitness, and activities;
- Exciting projects with modern solutions and top-tier clients;
- Flexible schedule options, including remote work.
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