Leadership Position in Technical Support

Job DescriptionWe are seeking a seasoned Support Engineering Manager to lead our professional support team, drive operational excellence, and ensure customer satisfaction.The role involves:Managing a high-performing support team, including skills development and performance management.Operational control, shift scheduling, and KPI accountability.Ensuring...

We are seeking a highly skilled and experienced Technical Leader to join our team. As a seasoned professional, you will have the opportunity to redefine the embedded Linux experience by developing and growing software teams.Key ResponsibilitiesLead a distributed team of engineers through hiring, coaching, mentoring, feedback, and career...

Job OverviewThis role is responsible for delivering exceptional technical support to our clients and stakeholders. We are seeking a highly skilled and motivated individual who can provide timely and effective resolution to client issues.Key Responsibilities:Provide technical assistance and resolve client issues directly or through timely escalation.Manage...

The Support Technician will be tasked with solving intermediate to advanced technical issues associated with all SignalWire Platform Services up to and including, Video, Voice, Messaging, and Fax APIs. The Support Technician will also collaborate with internal team members across all departments to assist them with their requests. The Support Technician is...

Technical Support SpecialistThis is an exciting opportunity to join our team as a Technical Support Specialist. As a key member of our support organization, you will be responsible for providing exceptional customer service and technical support to our clients.Job Description:Provide technical support to clients via phone, email, and chat.Troubleshoot and...

We're seeking a skilled Support Developer to join our team.About the RoleThe Support Developer will be responsible for providing first-level technical support, troubleshooting critical issues, and escalating as needed. They will also conduct incident analysis, postmortems, and document resolutions for continuous improvement. Additionally, they will engage...

We are seeking a dedicated individual to fill the position of SUCCESSFACTORS SUPPORT ANALYST. The role requires a strong technical background and expertise in supporting various systems.Key Responsibilities:Provide technical input in support of audit requests as needed.Ensure compliance with regulatory requirements and security standards.Collaborate with...

About this roleAs a seasoned technical support expert, you will be responsible for providing top-notch assistance to customers and internal teams. You will troubleshoot complex technical issues, drive resolutions, and partner with cross-functional teams to improve product functionality.This is an excellent opportunity to utilize your expertise in software...

Technical Support ProfessionalProvide expert technical support to customers using our software.Develop and maintain in-depth knowledge of our products and technologies.Collaborate with cross-functional teams to resolve complex issues and improve customer experience.Communicate effectively with customers and stakeholders, ensuring timely and accurate updates...

Customer Support Agent (German)Genesis is a full-service international IT company. EverHelp is a project in the Genesis ecosystem focused on outsourcing support services. We are seeking a Customer Support Specialist for the German Desk.Your future responsibilities include:Managing a variety of customer inquiries via email and phone, including cancellations,...