Shopify Technical Support Specialist

Há 2 dias

Curitiba, Paraná, Brasil beBeeTechnical Tempo inteiro R$90.000 - R$120.000
Shopify Developer Role

Join a team of skilled developers to work on Shopify-related projects.

Job Description:

This role involves working as a technical support specialist for Shopify development, providing first-level support and troubleshooting critical issues. You will also engage with Product Management and business partners on system capability, design, and solutions.

  • - Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
  • - Engage with Product Management and business partners on system capability, design, and solutions;
  • - Work with Development to ensure technical requirements, best practices, performance, and security;
Required Skills and Qualifications:

To be successful in this role, you must have:

  • - 5+ years of Shopify development experience, with knowledge of Shopify Plus;
  • - Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
  • - Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment;
  • - Experience troubleshooting site issues using various tools;
  • - Strong problem-solving, analytical skills, and attention to detail;
Benefits:

In this role, you will have access to:

  • - Professional growth: Accelerate your professional journey with mentorship, training, and personalized growth roadmaps;
  • - Competitive compensation based on your skills and experience;
  • - A selection of exciting projects to work on, including modern solutions development and top-tier clients;
Others:

As a member of our team, you can expect:

  • - To work collaboratively with a team of experienced developers;
  • - To participate in code reviews, unit testing, and technical validation of updates;

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