Shopify Technical Support Specialist
Há 4 dias
We are seeking a talented and motivated Junior Shopify Support Developer to join our team at AgileEngine is not in the description. Our company is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch is not either.
We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.
Job Description:This role involves providing first-level Shopify technical support, troubleshooting critical issues, and escalating as needed; conducting incident analysis, postmortems, and documenting resolutions for continuous improvement; engaging with Product Management and business partners on system capability, design, and solutions; working with Development to ensure technical requirements, best practices, performance, and security; supporting Project Management with effort estimates, planning, and removing technical roadblocks; developing key system components, identifying reusable modules, and optimizing delivery time; researching platform capabilities and opportunities for the eCommerce roadmap; performing code analysis, developing patches, and implementing new platform features; participating in code reviews, unit testing, and technical validation of updates.
Required Skills and Qualifications:- 2+ years of Shopify development experience, with knowledge of Shopify Plus;
- Proficiency in core JavaScript (or a popular variant) and front-end frameworks;
- Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
- Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment;
- Experience troubleshooting site issues using various tools (commercial/open-source);
- Strong problem-solving, analytical skills, and attention to detail;
- Experience with page performance optimization and secure development practices;
- Knowledge of front-end caching, CDNs, and request-response flow;
- Familiarity with ticketing systems like Jira;
- Strong verbal and written communication skills;
- Ability to work independently and collaboratively in a team;
- Patience, empathy, and a customer-first mindset;
- Continuous learning mindset and adaptability to new technologies and procedures;
- Upper-Intermediate English level.
The opportunity to work with a leading technology company, contributing to the development of innovative solutions that impact the lives of millions worldwide.
A collaborative and dynamic work environment, with a strong focus on teamwork, professional growth, and continuous learning.
The chance to develop your skills and expertise, working with cutting-edge technologies and methodologies.
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