Onboarding Process Expert

Há 5 dias

Brasil beBeeSupport Tempo inteiro R$41.632 - R$104.800
Job Title: SuccessFactors Support Analyst">

Key Responsibilities:

  • Provide expert technical assistance in process areas, including knowledge of integration points and technical components.
  • Understand global templates and regional solutions designed by solution delivery teams and resolve tickets while maintaining solution integrity.
  • Perform thorough testing before releasing any solution for final user validation.
  • Design and configure minor enhancements following standard configuration naming standards and functional design documents.
  • Provide technical input for audit requests and follow regulatory compliance and security standards.
  • Partner with experts to identify business process continuous improvement opportunities and provide day-to-day support for the SuccessFactors Onboarding module.
  • Troubleshoot system errors, onboarding task failures, and data flow inconsistencies.
  • Monitor integrations between Onboarding and Employee Central EC and assist with configuration updates, testing, and deployment of changes.
  • Manage user roles and permissions related to the onboarding process and collaborate with HR, Talent Acquisition, and IT teams for process alignment.
  • Generate reports and dashboards for onboarding status compliance and metrics, and participate in system upgrades and deployment activities.
  • Provide user support documentation and training for learners and administrators.

Requirements:

  • 7+ years of experience in a similar role
  • C1 English and Portuguese language skills
  • Ability to work with global teams (Indian, Mexican)

Why This Role Matters:

This role is crucial in ensuring the smooth execution of onboarding processes, managing system tickets, and serving as a liaison between HR, IT, and end users. The ideal candidate will have strong technical expertise, excellent communication skills, and the ability to work effectively in a global team environment.

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