Chief Service Delivery Officer

Há 2 dias

São Paulo, São Paulo, Brasil beBeeManager Tempo inteiro R$60.000 - R$90.000
Job Title: IT Service Delivery Manager

We are seeking an experienced professional to manage and deliver Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions.

Key Responsibilities:
  • Service Delivery Management - Oversee the delivery of end-to-end IT services across various domains.
  • Ensure services are delivered in alignment with contractual obligations, SLAs, and KPIs.
  • Manage service performance, ensuring minimal downtime and maximum service efficiency.
  • Establish and maintain service governance frameworks for effective monitoring and reporting.
  • Lead delivery of public, private, and hybrid cloud solutions.
  • Oversee cloud migration, adoption strategies, and ongoing cloud service management.
Digital Workplace Services:
  • Oversee the delivery of end-user computing solutions, collaboration platforms, M365/Google Workspace, remote work enablement, and device lifecycle management.
  • Drive initiatives to enhance the employee digital experience, productivity, and operational efficiency.
Cybersecurity Services:
  • Ensure delivery of robust cybersecurity solutions including endpoint protection, identity and access management, vulnerability management, SOC operations, and compliance audits.
  • Collaborate with security teams to meet regulatory requirements and mitigate risks.
  • Oversee incident response and disaster recovery plans.
Stakeholder & Client Engagement:
  • Act as the primary escalation point for service-related issues.
  • Build and maintain strong relationships with clients, vendors, and internal teams.
  • Provide regular performance reviews, reports, and service improvement plans.
  • Identify service gaps and implement improvement initiatives to enhance delivery quality.
  • Ensure compliance with ITIL and industry best practices.
  • Develop training plans to upskill service delivery teams.

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