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Exceptional Customer Experience Specialist

3 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$25.000 - R$30.000

We are seeking a highly skilled professional to fill the role of Customer Service Expert, who can provide exceptional support to our customers and drive business growth.

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This position is an excellent opportunity for someone who is passionate about delivering outstanding customer experiences and has a knack for problem-solving. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing information on our products and services.

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Key Responsibilities:

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  • Respond promptly and professionally to customer inquiries through various communication channels;">
  • Maintain accurate records of customer interactions and escalate complex issues to senior team members or management when necessary;">
  • Collaborate with internal stakeholders to resolve customer complaints and provide solutions that meet their needs;">
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Benefits:

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This role offers a competitive salary, comprehensive training program, and opportunities for career advancement in a dynamic and supportive work environment. We also offer flexible scheduling and remote work options to ensure work-life balance.

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Requirements:

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To be successful in this role, you must have:

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  • Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues alike;">
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions;">
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing deadlines;">
  • Proficiency in Microsoft Office and other relevant software applications;">
  • Basic knowledge of CRM systems and database management;">
  • Familiarity with industry trends and best practices in customer service;">
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Please note that this job requires a strong commitment to delivering exceptional customer experiences and a passion for continuous learning and improvement.

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The ideal candidate will have a positive attitude, excellent interpersonal skills, and the ability to work collaboratively with others. If you are a motivated and results-driven individual who is eager to take on new challenges, we encourage you to apply for this exciting opportunity.

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Job Type: Full-time, Part-time

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Pay: Competitive Salary

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Shift availability: Flexible scheduling

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Language: English (required)

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Shift availability: Night Shift (preferred), Overnight Shift (preferred)