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We are seeking an ambitious support specialist to join our technology team.
Key Responsibilities- Manage user accounts and devices within Microsoft Office 365, ensuring compliance and security standards are met.
- Leverage knowledge of Exchange, Intune, and cloud file servers to support IT operations.
- Conduct inventory management of IT assets and equipment.
- Install and configure software applications as needed.
- Provide timely assistance for printer and network issues.
- Efficiently use ticketing tools and incident management systems to resolve customer queries.
- Deliver high-quality internal customer support or Level 1 technical support, resolving problems effectively and promptly.
- Collaborate with the IT team to maintain operational processes and deliver exceptional user support.
- Pursuing a degree in IT-related fields with expected graduation between 2026 and 2027.
- Demonstrate excellent communication skills and ease in user support.
- Developed knowledge of Windows operating systems and Microsoft Office 365.
- Able to work onsite full-time in the Faria Lima area.
