IT Support Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro R$31.141 - R$59.420
Job Opportunity: Support Technician

We are seeking a highly skilled and customer-focused Technology Service Desk specialist to provide fast and effective technical assistance on computer systems.

As a Help Desk professional, you will answer queries on basic technical issues, line of business applications, and offer advice to solve them.

An ideal candidate must have a strong technical interest and customer service skills. They must be able to communicate effectively in the English language to understand the problem and explain its solution.

Key Responsibilities:

  • Manage Incidents and Service Requests from the technology portal, calls, and chats; act as a single point of contact
  • Receive, log, and manage incidents and service requests; maintain Asset Database and track changes
  • Provide exceptional customer service and technology support to end-users for all services
  • Provide Tier 1 support of medium to high complexity

Requirements:

  • Fluency in the English language to ensure effective communication
  • Experience supporting MacOS
  • Experience supporting users/computers in Microsoft Active Directory
  • Experience supporting users/desktops/servers in a business environment is required
  • Experience supporting users in Microsoft Office, G-suite, and other Google applications
  • Able to create and maintain detailed documentation
  • Strong personal and team communication skills

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