It Support Specialist

**Date**:24 Sep 2024**Location**:Sao Paulo, BR**Job ID**:3638**School**:Avenues Sao Paulo**Company**:Nord Anglia Education
**Why Work at Avenues**
- Welcome to Avenues São Paulo
Since our doors opened in August 2018, we've been on a mission to provide a truly transformative educational experience.
Through immersive English language learning and dynamic interdisciplinary projects, we prepare our students to become future worldwise leaders uniquely equipped to understand and solve global-scale problems.
As part of the Nord Anglia Education network, we're proud to stand alongside Avenues New York, shaping the future of education together.
With a vibrant community of over 1100 students, ranging from as young as 18 months old through to graduation, our campus buzzes with a culture of innovation, creativity, collaboration, and state-of-the-art technology.
Join us as we embark on a journey of lifelong learning and growth and discover why there's no place quite like Avenues São Paulo.
- The Opportunity
- The IT Support Specialist implements and supports technology infrastructure, including hardware, software, and office/classroom systems.
The IT Systems Support Specialist must effectively diagnose issues and correct problems, and provide the primary help desk support to end users with exceptional customer service.
In addition, this role will involve developing and coordinating defined technical projects within the assigned expertise.
- The Information Technology team comprises outstanding professionals at the intersection of education and technology.
We employ highly talented technical staff and technology integrators to provide students, faculty, and families with high-quality technical support and leadership.
- Responsibilities
Support
- Diagnose and resolve issues related to technical difficulties with hardware, software and network, including telecom, conferencing and AV systems.
- Maintain and deploy 1:1 device program, including management software
- Maintain, monitor and troubleshoot workstations and other IT equipment.
- Track, prioritize and document requests using an IT support request system.
Perform support actions and follow up solution with the customer.
- Develop and maintain technical documentation of hardware, software and systems.
- Recommend, schedule, and perform equipment and system improvements, upgrades, and repairs.
- Assist in developing long-term strategies and capacity planning for meeting future technology needs.
- Maintain up-to-date knowledge of hardware, software and network contracts and supervise contract-based installations.
- When necessary, work with third-party support and equipment vendors.
- Assist with onboarding procedures.
- Performs other duties or special projects as assigned
- Infrastructure
- Classroom AV technology maintenance/support (Projectors)
- Apple Devices (iPad, Macbooks, Mac mini)
- Google Suite (Google Admin)
- Microsoft Suite (Teams, InTune)
- Cloud-based services (Google Workspace, Exchange, Azure, Entra, Active Directory)
- Audio Visual Equipment (Audio Mixer, Microphones)
- Printer maintenance
- Qualifications
BA or BS degree or equivalent experience
- 3-5 years in a similar role
- Energized by Avenues' mission and opportunity for impact in education
- Ability to communicate and work effectively in a team environment.
- Ability to manage and ensure the completion of multiple tasks and projects simultaneously.
This will include maintaining appropriate priorities as needed
- Intellectual curiosity and a mindset of continuous learning and growth
- Strong customer service skills
- Strong initiative and aptitude to make recommendations to management to enhance the current environment as needed
- Intermediate English language skills are highly desirable
**Diversity, Inclusion and Safeguarding**
Avenues is deeply committed to diversity, equity, and inclusion throughout our organization.
We make all employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Moreover, we strive to uphold a culture in which every colleague feels that they belong, are trusted, and are valued.
This dedication to these principles ensures that we foster a workplace where everyone has equal opportunities to thrive and contribute.