
Global Business Change Agent
1 semana atrás
Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world.
Our DT&A (Digital Technology and Analytics) strategy has already achieved significant value driving innovation, efficiency, agility, and speed to market. Our research and BI capabilities have driven superior decision making, but there is much more still to be achieved and we need great people to make this happen.
As part of a dynamic and agile team, you will act as change booster and lead business process transformation in the domain, working on our International Trade and Execution Front Office solution (ATLAS Grains & Oilseeds) and modernization of regional Front Office solutions.
- Analyze and troubleshoot system issues, provide training and support to users. Liaise with network administrators, system analysts, and software engineers to assist in resolving problems with software products or company software systems.
- Actively escalate issues to Service Manager and Software Developer Lead.
- Gather and translate business requirements into detailed functional and technical specifications.
- Actively participate in ATLAS Deployment/Rollout activities as per the project requirements.
- System Configuration, User trainings and hyper care support activities for Deployment/Rollout projects.
- Analyze, Clean-up and Migrate Master Data and Transactional data from Legacy to Target systems.
Specifically oversee:
- Support: Part of the global Support team that is required to provide Support expertise on complex functional topics. Act as the escalation contact to regional Support teams within the same time-zone and liaise with them when required to resolve user reported functional issues.
- For issues requiring development changes, categorize them based on impact/urgency and re-assign to respective development teams, while at the same time identify suitable workarounds that can be done in the application to unblock users.
- Requirements Management: requirements gathering, understanding and documentation of business requirements.
- Functional and technical Specifications: Review and finalize functional specifications. Refine with Dev team.
- Testing: Provide guidance and support the regional and global business during the test campaigns.
- Process Improvement: Identification of process gaps and providing improvement plans to the Build and Run processes.
Key Requirements:
- 5-7 years of strong technical or operational experience in financial or trading systems and a successful history of project plan completion
- Bachelor's or master's degree in business or computer science
- Experience analyzing, implementing, and supporting enterprise business systems.
- International multi-cultural environment. Experience working in a global team spread across the world.
- Business analysis, story writing, backlog management.
- Incident analysis and incident management.
- Understanding of basic (API) data integration and database (SQL) concepts.
- Excellent written and oral communication skills (in English)
What We Offer:
- Opportunities to grow and develop in a collaborative, fast-moving, vibrant, and entrepreneurial spirit.
- Unique projects with opportunities to drive change and improve business processes.
- A supportive and inclusive team environment.
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