Logistics Customer Service Expert
4 semanas atrás
About SHEIN
SHEIN is a global online fashion and lifestyle retailer, committed to making the beauty of fashion accessible to all. We are a dynamic business, leading the way in innovation by encouraging creativity and disruption to ensure we evolve the business for the better.
Careers at SHEIN
We empower talent to excel with regular opportunities to elevate their careers in their respective fields. As a dynamic business, we support internal mobility, diverse career pathways, and recognition of success and contribution in a variety of meaningful ways.
About the Role
The successful candidate will provide support to all sellers on our platform by answering their queries, resolving issues, and ensuring seamless logistics processes. This role will act according to service process standards, proactively contacting logistics providers to resolve fulfillment issues and enhance seller fulfillment experiences.
Key Responsibilities
1. Listen to seller demands, quickly identify issues, and refer to service processes and standards to solve problems accurately and assign responsibilities;
2. Take proactive measures to handle and follow up on seller abnormal logistics and fulfillment orders, ensuring the team achieves work objectives;
3. Analyze seller and logistics provider needs, identify business process issues and areas for improvement, propose optimization suggestions, and drive improvement initiatives;
4. Collect, analyze, and interpret operational logistics data to identify areas for improvement and optimize seller support processes;
5. Identify and implement improvements in seller support processes based on data insights and seller feedback.
Requirements
1. Bachelor's degree or above, or high school graduates with at least 2-3 years of experience in logistics or customer service, with a focus on data-driven decision-making;
2. Strong comprehension and service abilities;
3. Good teamwork and collaboration skills;
4. Willingness to work on a rotating shift schedule;
5. English is a must, Mandarin is a plus;
6. Strong ability to analyze logistics and operational data using tools like Excel.
At SHEIN, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued, and respected.
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