Advanced Technical Support Specialist

1 semana atrás

Rio de Janeiro, Rio de Janeiro, Brasil beBeeTechnicalProfessional Tempo inteiro R$120.000 - R$145.000

We are seeking a remote technical professional to join our customer services team. You will be part of a dynamic and innovative fintech company that provides commodities managers with task automation and timely insights on their trades.

As a key member of our support team, you will investigate, diagnose, and resolve complex product and integration problems. Your work will directly impact customer satisfaction, product quality, and long-term scalability of our support operations.

Responsibilities
  • Serve as the escalation point for Tier 2 on challenging technical customer support issues
  • Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
  • Collaborate with engineering and product teams to diagnose root causes, document findings, and follow through on resolutions
  • Reproduce customer issues, collect logs, analyze error messages, and recommend workarounds when necessary
Requirements
  • Excellent English communication skills
  • 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
  • Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
  • Excellent communication ability, translating technical details into clear explanations for customers and internal teams
Benefits
  • 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays

You will have the opportunity to work in an environment that maintains a client-centric approach to building products, strives to maintain a world-class organization, and loves technology.

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