Enterprise Solutions Expert
Há 6 dias
The position of Enterprise Solutions Expert is a pivotal role within our organization at buscojobs Brasil, offering an exciting opportunity for an accomplished individual to drive customer satisfaction by delivering exceptional technical solutions. This dynamic professional will play a critical part in the Zendesk sales cycle, acting as both a skilled salesperson and technical expert.
Key Responsibilities
- Develop and execute technical strategies that cater to customer needs, emphasizing the value proposition of our software solution.
- Collaborate closely with Sales Representatives to bridge the technical gap between them and their prospects, fostering open communication and driving successful business outcomes.
- Manage and maintain prime technical relationships with key prospects, proactively addressing their inquiries and providing timely solutions.
- Lead and execute customer pilots and Proof of Concepts, ensuring seamless delivery and maximum value.
Requirements and Qualifications
- 5-8 years of related experience, with a minimum of 3 years in software pre-sales roles.
- Excellent interpersonal, communication, persuasion, presentation, and writing skills.
- Proven ability to scope, lead, and deliver customer-focused projects, meeting complex business requirements with effective technical solutions.
- Superior problem-solving skills, including the capacity to meet customer needs with innovative technical solutions.
- Bilingual proficiency in Spanish and English is essential.
- Flexibility, adaptability, and a willingness to work in a fast-paced environment are crucial.
- A Bachelor's degree is mandatory; a graduate degree is highly valued.
- An obvious passion for delivering exceptional service and a talent for building strong relationships are essential.
Desired Skills and Experience
- Proficiency in Portuguese would be advantageous.
- Previous consulting experience in implementing enterprise-class software solutions is highly desirable.
- Demonstrated knowledge of Customer Service software, Employee Experience, ITSM, AI, Telephony (CTI), Business Intelligence, Integrations, REST APIs, Middleware, and Call Center operations.
Estimated Salary Range: R$100,000 - R$150,000 per annum.
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