Customer Service Ambassador
Há 2 dias
Company Overview
SmallWorld Financial Services is a leading global money transfer company with a network of over 253,000 pick-up locations and a team of over 1000 people responsible for over 15 million worldwide transactions each year. We value diversity and believe that the sharing of skillsets and cultures makes our company stronger.
Salary
We offer an estimated annual salary of $60,000 - $80,000 based on your skills and experience.
Job Description
As a Customer Service Ambassador, you will be the first point of contact for all customer inquiries. You will handle large volumes of incoming calls, manage tickets and chats, identify customer needs, and build lasting relationships through open communication. You will also provide accurate information, achieve sales goals, and handle customer complaints in a timely manner.
Required Skills and Qualifications
- Excellent Communication Skills: You must have strong verbal and written communication skills to effectively interact with customers and agents.
- Problem-Solving Skills: You should be able to troubleshoot issues and identify when more information is needed to resolve customer queries.
- Language Requirements: You must be bilingual in two languages (Spanish, German, French, Portuguese, Italian, Bengali, Arabic, Dutch, Swedish) plus English intermediate level.
Benefits
- Hybrid Schedule: Monday - Saturday, 44 hours per week.
- Training and Development: Opportunities for growth and training to help you excel in your role.
Others
We are committed to creating a positive and inclusive work environment where employees can thrive. If you are passionate about customer service, problem-solving, and communication, we encourage you to apply for this exciting opportunity.
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