Global Product Support Specialist

Há 2 dias

Campinas, São Paulo, Brasil beBeeTechnical Tempo inteiro US$90.000 - US$120.000

Key Responsibilities:

  • We are looking for a professional to provide global product support to our dealer/distributor network.
  • The successful candidate will ensure the delivery of technical support for powersports products with consistent alignment of service levels.
  • Maintain and strengthen alignment for after-sales policies and procedures to minimize waste and be financially strong.
  • Support consumer product issues in ways that strengthen our network and brand image.
  • Identify communication needs, resolve product-related problems, and improve future products.
  • Ensure effective communication with different stakeholders internally and externally.
  • Assure warranty decisions and practices align with company expectations.

You Will Thrive in This Role If:

  • You have a passion for after-sales and support services.
  • You possess minimum five years of relevant experience.
  • You've successfully managed support teams, including hiring, mentoring, and training.
  • You're skilled at providing quality services and resolving difficult situations innovatively.
  • You can connect the dots between product, dealer support, and customer experience.
  • You have a technical background and experience with on-water products or other Powersports products.
  • Demonstrated success in building and executing internal processes, problem-solving skills, and transfer of best practices.
  • You possess strong negotiation, communication, verbal, and written skills.
  • A Bachelor's degree in Engineering or a related field is preferred.

About Us:

We are a world leader in recreational vehicles and boats, creating innovative ways to move on various terrains. We operate manufacturing facilities globally, with a workforce driven by a deeply held belief in customer focus.

This position is based in Campinas, Brazil, and offers hybrid work arrangements.

We value diversity and strive to create an inclusive workplace where every employee feels like they belong.

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