IT Support Engineer
1 semana atrás
At Sana Commerce, we are committed to fostering a culture of innovation and collaboration. We are seeking a highly motivated and detail-oriented IT Support Engineer to join our Sri Lankan team. The successful candidate will be responsible for providing technical support to end-users, resolving hardware, software, and network-related issues, and managing the IT helpdesk within specified SLA standards.
Key Responsibilities:
- Provide technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Manage the IT helpdesk, ensuring timely and effective issue resolution.
Requirements:
- BSc in Computer Science or related field.
- Excellent communication and problem-solving skills.
- Experience with Windows and other operating systems.
- Basic understanding of IT technologies.
- Ability to work in a team environment.
Preferred Qualifications:
- Network, Security, and Microsoft certifications.
About Sana Commerce:
We are a dynamic and entrepreneurial company, committed to innovation and customer satisfaction. Our team is passionate about delivering exceptional results and building long-term relationships with our customers.
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